Your orders are prepared and shipped within 48 hours (Monday to Friday – weekend orders are shipped on Monday). Via Tracked delivery. This mode of delivery is free for France and Europe (delivery time 3 to 5 working days).
For delivery outside Europe, shipping costs vary depending on the destination, from €10 via Colissimo International. Delivery times range from 3 to 15 working days, depending on the destination.
When your order is shipped, you will receive an email with your tracking number.
Peau à Peau cannot be held responsible for losses, delays in delivery due to errors or disruptions attributable to the post. In case of error in the wording of the delivery address by the customer, Peau à Peau will not be held responsible for delays or non-delivery of products ordered. In this case, the costs incurred for the return of the products will be charged to the customer.
International orders take longer due to customs procedures (3 to 5 working days with Colissimo International). Any order placed on the Peau à Peau website and delivered outside France may be subject to possible taxes and customs duties that may be imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of a product are the responsibility of the customer.
You have a statutory withdrawal period of 14 days from the day after you enter into possession of the product(s). Your return request can be made by contacting Studio Romeo customer service, through the contact form or by email. Upon receipt of the return authorisation email, you can return the desired products in their original packaging (cardboard box + cotton pouch and baby band), unwashed and unused… Peau à Peau does not cover the costs of returns.
Once the package is returned, you will be refunded for the product ( NB: The return fees are not refunded) within a maximum of 30 days after receipt of returned products.